Customer Satisfaction Survey, management homework help
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Scenario: You are a customer service center manager for Netflix, and you have been tasked with creating a customer satisfaction survey to evaluate customer interactions with call center representatives. Consider the types of calls and the best-practice experiences that you will want to measure.
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Compose a brief survey with 6 survey questions and a rating scale. You may have no more than one open-ended question. For guidance on how to write effective survey questions, search keyword: “Survey Construction” in peer reviewed resources from the West Online Library and read the following article:
Janes, J. (1999) ‘Survey construction’, Library Hi Tech, 17(3).
Writea two- to three-page paper, typed and double-spaced, in which you discuss the following components:
Include a minimum of two sources