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Innovative technology, mobile check-in, and seamless connectivity across platforms and devices are no longer the future, they are the present. Today, mobile apps are being used as everything from a digital concierge to accessing big data. Geo-location can make it easy to sell guests something that is literally right in front of them.
Health and wellness trends will continue to drive customer decisions. Healthy food options are one of the easiest ways to cater to this trend.
From http://www.smartmeetings.com/news/trends/74256/top-10-trends-impacting-hospitality-industry
Technology is a trend. The majority of guests today are self-sufficient, tech-savvy travelers who are comfortable using apps or mobile websites. Hotels need to make sure their offerings are up-to-date and user-friendly. At business meetings and conferences, travelers expect hotels and conference centers to have high quality tech equipment and a knowledgeable support staff.
The Millennials is a trend. Companies need to define their strategies based on this demographic group’s personality traits and habits–they travel a lot; are early adopters of technology; like personalized interactions and are spontaneous. Hotels will want to please them with easy check-in and gourmet dining experiences at reasonable prices. In return, satisfied millennials will actively promote their businesses on social media channels.
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HOW WILL THE DEVELOPMENT OF FUTURE TRENDS AFFECT THE HOSPITALITY INDUSTRY
CAN YOU INCLUDE THE IN-TEXT CITATION WITHIN THE PARAGRAPH ANSWER TO THE QUESTION ABOVE AND FOR A DIRECT QUOTE ?
REFERENCES
Robert, Rauch (2014)Top 10 Hospitality Industry Trends in 2015. Retrieved from http://www.4hoteliers.com/features/article/8736
Jacobs, Susane(2015). Top 10 Trends Impacting the Hospitality Industry. Rtrieved from http://www.smartmeetings.com/news/trends/74256/top-10-trends-impacting-hospitality-industry
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