MIS 535 Homework Week 5

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Which type of infrastructure services provides voice and video connectivity to employees, customers, and suppliers?Specifications that establish the compatibility of products and the ability to communicate in a network are called_____ unleash powerful economies of scale and result in declines in manufactured computer products.Which model can be used to analyze the direct and indirect costs to help firms determine the actual cost of specific technology implementations?The practice of contracting custom software development to an outside firm is commonly referred to asWhat is the act of providing hardware and software capabilities as services over the Internet?In order to achieve maximum benefit from an enterprise software package, a businessWhich best describes a suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes?Which type of software enables data to be used by multiple functions and business processes for organization coordination and control?Which type of software is built around thousands of predefined business processes?A company’s suppliers, their supplier’s suppliers, and the processes for managing relationships with them constituteA company’s organizations and processes for distributing and delivering products to the final customers constituteInefficiencies arise in a supply chain because ofCompanies with effective supply chain management systems can expectWhen tailoring a particular aspect of a system to the way a company does business, enterprise software can provide the company withA scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly line best describes a _____ strategy.Enterprise application vendors have created _____ to make their own customer relationship management, supply chain management, and enterprise systems work closely together._____ integrate(s) multiple applications from multiple business functions, business units, or business partners to deliver a seamless experience for the customer, employee, manager, or business partner and provide(s) a greater degree of cross-functional integration than the traditional enterprise applications.Which metric is based on the relationship between the revenue produced by a specific customer, the expenses incurred in acquiring and servicing that customer, and the expected life of the relationship between the customer and the company?Operational CRM applications include tools for


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