Week 5 “Human Resource Planning” 10 Questions

Question 1

Quality is achieved by meeting scope and by not?

		Disappointing the customer
		Jeopardizing cost benefit ratio
		Exceeding scope
		Overestimating budget

Question 2

There are two types of costs tied to quality. The first is cost to conformance to quality and the second is?

		Cost benefit analysis
		Benchmarking performance
		Design of experiments
		Cost of nonconformance to quality

Question 3

There are a number of tools and techniques that can be utilized to plan for quality. All of the following are quality planning tools except?

		Brainstorming
		Delphi process
		Affinity diagrams
		Matrix diagrams

Question 4

The quality management plan addresses the following three areas; Quality control, quality assurance, and ?

		Quality checklist
		Cost of quality
		Quality improvement
		Quality boundaries

Question 5

These charts show the categorization of problems from largest to smallest?

		Pareto diagrams
		Control charts
		Scatter diagrams
		Cause-and-effect diagrams

Question 6

1.

Contracts and grievances with unionized groups are constraints. Additionally, unions are also?

		Vendors
		Stakeholders
		Limitations
		Employees

Question 7

This hierarchical chart decomposes the project by the types of resources it contains?

		Organizational chart
		Responsibility assignment matrix
		RACI chart
		Resource breakdown structure

Question 8

A chart that uses the activities of responsibility, accountability, consult and inform?

		Organizational chart
		Responsibility assignment matrix
		RACI chart
		Resource breakdown structure

Question 9

Team development as described by Tuckman only included four stages. The fifth stage added to the forming, storming, norming, and performing stage sequence is?

		Adjourning
		Rewarding
		Recognizing
		Reassigning

Question 10

This approach smooths out the conflicts by minimizing the perceived size of the problem. It is a temporary solution but can calm team members.

		Ouchi’s theory Z
		Coercive power
		Authority power
		Smoothing